Refund and Cancellation Policy

1. Policy Overview & Satisfaction Guarantee

We take immense pride in inspecting, bubble-cushioning, and packaging every order from our Delhi NCR fulfillment centers. Because our catalog includes delicate borosilicate glassware, sealed food items, and adult lifestyle accessories, our refund and return policies are designed to be equitable, fast, and transparent.

Every customer is protected by our Break-Free Arrival Guarantee and Rapid UPI Refund Protocol. Read below to understand how claims are evaluated and settled.

2. Pre-Dispatch Order Cancellations (100% Refund)

To cancel prior to dispatch, simply send your Order ID to our WhatsApp support helpline at +91 7982182782 or email hi@myhigh.in. Our dispatch team will immediately halt the packing line and initiate your refund.

3. The 48-Hour Break-Free Glassware Guarantee

We use triple-layer high-density bubble wrap, custom cardboard dividers, and shock-resistant corner guards for all borosilicate glass bongs, hand pipes, ash-catchers, and ceramic bowls. However, courier transit can occasionally be rough.

Important: Claims for transit breakage must be reported within 48 hours of delivery to allow our team to file damage insurance with the courier carrier. Claims reported after 48 hours of successful delivery cannot be honored under the transit breakage clause.

4. Defective, Malfunctioning, or Incorrect Gear (7-Day Window)

If you receive a lifestyle gear item with a manufacturing defect (such as a seized herb grinder thread, malfunctioning digital pocket scale, defective lighter/torch ignition, or an incorrect item variant dispatched by error), you are entitled to a free replacement or full refund within 7 days of delivery.

Contact our support team with your order number and a brief video or photo demonstrating the defect. We will arrange a free reverse pickup from your doorstep or authorize an instant replacement dispatch.

5. Non-Returnable & Food Safety Standards

For consumer safety, sanitary hygiene, and statutory compliance with food safety regulations, the following categories are strictly non-returnable once opened or unsealed:

• Gourmet Munchies, Candies & Drinks: Under FSSAI hygiene guidelines, opened, sampled, or consumed food packages cannot be returned. If an item is received past its expiry date or unsealed upon delivery, it will be refunded immediately without requiring physical return.
• Rolling Papers & Filter Tips: Opened booklets, unwrapped cones, or unsealed rolling papers cannot be returned for hygiene reasons.
• Used Glassware or Pipes: Any item that has been used, filled with water, combusted, or shows residue cannot be returned under any circumstances.
• Limited Drop Apparel: Worn, washed, or altered garments (unless reported with a manufacturing defect upon immediate unboxing).

6. Refund Processing & Settlement Modes

Once a refund is approved by our support desk, the funds are returned using the following settlement workflows:

7. How to File a Replacement or Refund Claim

8. Return Shipments & Reverse Logistics

Where physical return of defective merchandise is required, My High schedules and pays for a free doorstep reverse pickup via our logistics partners. You are never expected to pay return courier fees for damaged, defective, or incorrectly dispatched products.

In cases of transit breakage of glass bongs or ceramic pipes, we generally do not ask customers to ship back broken shards for safety reasons—the unboxing photo/video is sufficient proof for full replacement or refund.

9. Customer Support Coordinates

For any questions, return requests, or tracking inquiries, please reach out directly: